Terms and conditions

Digital Locks are covered under the warranty terms of their respective manufacturers and suppliers/providers, as Go Digital Lock carries multiple digital lock brands. Warranty duration and coverage (typically up to 24 to 36 months, depending on brand) follow the specific manufacturer’s or supplier’s warranty policy at the time of purchase.

Doors are warranted for defects in materials and workmanship, including repairs and services, for 18 months from the date of purchase.

Gates are warranted for defects in materials and workmanship, including repairs and services, for 12 months from the date of purchase.

The customer must check the product and invoice, then keep proof of delivery and purchase for any warranty claim.

Go Digital Lock Pte Ltd reserves the right to assess and approve warranty claims according to these terms and conditions, and in accordance with the relevant manufacturer’s/supplier’s warranty policy where applicable (for digital locks).

Warranty does not cover:

• Use of rechargeable batteries, or mixing new batteries with old batteries.
• Failure to use Alkaline batteries for digital locks.
• Failure to change batteries every 6 months, resulting in battery leakage damage.
• Damage caused by not installing a door closer, resulting in door slamming.
• Repairs, alterations, or dismantling carried out by anyone other than a Go Digital Lock technician or employee.
• Damage not caused by manufacturing faults.
• Damage caused by improper maintenance.
• Damage from abuse or misuse of the digital lock, door, or gate (e.g. breaking, scratching, overloading).
• General wear, scratches, or ageing to outer structural surfaces.

To make a warranty claim, the customer must present proof of purchase (invoice) or delivery note, along with the following:

1. Contact the Go Digital Lock Pte Ltd office sales team at +65 8782 8818 / 8782 8816 / 8783 8818 with details of the issue.
2. Our sales team will assess the inquiry and advise on the appropriate next steps.
3. Go Digital Lock Pte Ltd will arrange for a technical team to inspect the product on-site, based on the initial assessment and documents submitted.
4. Photos of the issue may be requested to support the initial assessment.

Our sales team will then inform you of the inspection outcome and proceed with a repair, return, or replacement (subject to the applicable manufacturer’s/supplier’s warranty terms for digital locks, or Go Digital Lock’s terms for doors and gates) within the relevant warranty period.

24/7 Emergency Locksmith Service — Terms & Conditions

• Emergency Hotline
  All emergency cases must be booked through our official hotline 8782 8818.
• Identity & Property Verification
  Before any lock-breaking service begins, our installer will verify the homeowner’s ID and property details.
  For condominiums, the guardhouse must be informed that a lock issue is being resolved and noise may occur.
• Service Assessment & Response Time
  We will assess the customer’s requirement first (new lock + break-open OR break-open only).
  Installer dispatch time: within 1–2 hours depending on availability and location.
• Pricing Notice
  Emergency rates vary depending on timing and case type.
  Customers must call the hotline to obtain the correct pricing before confirming.
• Payment Requirement
  A deposit or full payment is required before we arrange the installer to head out.
• Cancellation Policy
  If the installer has already been dispatched and the customer manages to open the lock by themselves:
  An urgent case fee will still be charged.
  Installation of a new lock will also be required as part of the service.

Lucky Draw Promotion — Terms & Conditions

1. Promotion period: 1 September 2026 – 31 December 2026.
2. Customers who spend a minimum of SGD $1,000 on qualifying purchases will receive 1 Lucky Draw chance; every additional $1,000 spent earns 1 more chance.
3. There are 3 prizes: 1st – Apple iPhone 17 Pro, 2nd – Roborock Qrevo Curv 2 Flow, 3rd – Dyson Airwrap. Each winner is entitled to one prize only.
4. Prizes are non-transferable and cannot be exchanged for cash or other products. Models, colours, and specifications are subject to availability, and may be replaced with an item of equivalent or greater value if unavailable.
5. Winners will be selected by random draw after the promotion period ends; the exact draw date will be announced separately.
6. Winners will be notified using the contact details provided at purchase and must respond within 7 days, and collect their prize within 30 days of notification.
7. Cancelled or refunded purchases will forfeit the corresponding Lucky Draw chances.
8. Go Digital Lock reserves the right to amend, suspend, or terminate this promotion, subject to applicable Singapore laws and regulations. The company’s decision on all Lucky Draw matters is final.